Five things you need to consider before choosing the courierJune 27, 2022
Whether looking for a reliable courier partner as an individual or a business, you must always make choices wisely. As consumers, we all have the right and choice to make our best pick. A company can be profitable with the right eCommerce shipping partner or courier delivery services.
If you look at some of the highly successful and reputable eCommerce businesses like Amazon, you would know one of the reasons for their success is efficient and reliable courier partners. Timely and safe delivery is some of the essentials that courier services must abide by.
Well, for a fact, having an in-house logistics service is also not a wrong approach. While this approach is much more efficient, additional infrastructure, resources, and workforce investment are also needed.
Now, a successful business must have satisfied customers, right! If the customers are unhappy with your service, your business won’t expand. Even if your products and services are high-quality and the best, the issue might just be the intermediaries. And that happens to be the logistics partner. If the customer’s delivery is late or in bad conditions, that is the fault of the courier partner.
That is why while choosing a courier delivery service as your business partner, there are five crucial aspects that you must consider. We will tell you these here in this article so that you make a wise choice.
Efficient and suitable courier services are not essential only for large companies or businesses but also for small and medium enterprises who should refrain from making any bad decisions to survive and earn profits.
Confirm your business requirements with the courier partners to meet efficient customer services.
Reliable and effective delivery of services is mandatory to gain the trust and loyalty of customers. So, as a business, you must prioritize the customer service and support system while dealing with courier partners.
What if there are shipping issues and you cannot provide the required customer service due to delayed shipment? The customer will start losing trust in your business. Hence, when you choose a specific or more than one delivery partner, also verify with them about the availability of essential customer support during the package in transit.
You can ask for an AI-enabled live chat system and real-time customer support via phone, messaging, and emails. In this age, chatbots are one effective and widely used customer support system. Go for the shipping service with years of experience and reputation worldwide. They will have solutions to all your specific needs and logistics issues.
Inquire about multiple shipping or courier services.
It would not be wise to adopt a logistics solution that offers only one type of courier service, say standard shipping. Ordinary people and customers nowadays prefer express shipping or overnight deliveries if possible. So, make sure your chosen courier partner has multiple courier services to offer to its partner.
Many courier companies now provide a wide range of courier services, including real-time order tracking, packaging, warehouse storage, labeling, eCommerce fulfillment, and several shipping solutions. The more services they offer, the better it is for all the parties involved.
Courier services that offer continuous support to deliver a package from its pickup are reliable. If they have shipping insurance, it is all the more reasonable. That will allow you to file for a claim if the package is damaged or goes missing during transit.
Check the reliability and experience of the courier partner.
Well, experience and expertise, and reputation go hand in hand. The one with a good reputation and experience will have high reliability for their services. That is why, when choosing a courier partner, always check their experience level in the industry. Established houses have a better market reputation and network.
Focus on shipping companies offering both domestic and international courier services. They will essentially help you meet your business and customers’ expectations. Unreliable deliveries will only cost you extra money and the reputation of your business. While we are at that, transparency of services is also vital.
Check the pricing structure of multiple courier services.
No matter whether you are a customer or a seller, price matters. No one wants to spend a fortune on shipping charges. If the shipping charges are high, customers tend to leave their online shopping cart without checking out.
We cannot ignore the high shipping charges and will have better services. But if you do not have the budget, don’t go for the cheapest option either. You might simply end up compromising on the service quality. Always evaluate all the affecting factors and potential risks while partnering with courier services.
Make sure to confirm the compatibility of services.
What if your business relates to the sale of household items and the courier partner delivers only light-weight or, say, has a strict weight limit rules? That would not work out, right!
What is good for others may not be suitable for you. Courier services differ widely in price, package category, weight, and dimension. These elements will impact your decision-making while choosing the right eCommerce shipping partner.
All in all, logistics or courier services are a susceptible supply chain. A wrong choice might significantly harm your business.