Giving your consumers the best experience possible may sound like a no-brainer when describing one of the most crucial aspects of operating a business. However, in today’s world characterized by the increase in online ordering and the dominance of social media, it is more crucial than ever to guarantee that your customer service is top-notch. Customers today have more options than ever before, and they are quite vocal about their experiences, whether positive or negative. Therefore, it’s imperative that you take action to guarantee that your consumers have a pleasant experience with your business, starting from the first time they connect with you and continuing long after they’ve made a purchase. Paying attention to your phone is a wonderful way to get started with this. Here is a look at some of the reasons why phone etiquette is still important for pizzerias, and if you need Pizza phone system, go here.
- The First Impression Counts
When customers call your pizzeria, they are likely doing so because they are looking for more information about your products or services. This means that the call itself is an opportunity for you to make a good impression and win the customer over. If the phone is answered in a professional and friendly manner, you have already made a good impression. On the other hand, if the phone is not answered or the person who answers is rude or unprofessional, you have likely lost a customer. Therefore, it is important to ensure that your phones are being answered by friendly, helpful staff members trained in phone etiquette.
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- It’s an Opportunity to Upsell
As a pizzeria, any purchase or order is an opportunity to upsell. Phone calls provide a perfect opportunity to mention any additional items you think the customer would enjoy. For example, if a customer is ordering a pizza, you could mention your appetizers or salads and try to get them to add these items to their order. With good etiquette and a friendly attitude, you may be able to increase your average order size simply by mentioning other menu items during phone calls.
- It Shows That You Care About Customer Service
Judging by the numerous complaints online, good customer service is becoming increasingly rare. This is especially true for businesses that rely heavily on technology, such as online ordering. Many customers appreciate the fact that they can still call a business and speak to a real person. This shows that you care about customer service and are willing to go the extra mile to ensure that your customers are happy. Therefore, even if most of your orders are placed online, it is still important to answer your phones in a professional manner and ensure that your customers are taken care of.
- It May Help You Stand Out from the Competition
In a competitive market, it is important to do whatever you can to stand out from the competition. Good phone etiquette is one way to do this. If your competitors are not answering their phones or are providing poor customer service, you can use this to your advantage.
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- It’s a Chance to Show Your Personality
Your pizzeria likely has a unique personality. This is something that you can showcase through your phone etiquette. When you answer the phone, use a friendly and inviting tone. Let your personality shine through so that customers will remember your business in a positive light.
- Communication Is Already Hampered over the Phone
Telephones have undoubtedly made communication easier in many ways. However, about 55% of communication is conveyed through body language, which is obviously lost when communicating over the phone. This means paying attention to the words you use when speaking to customers on the phone is even more important. Make sure to use clear, concise language so that there is no room for misunderstanding. A friendly tone can also go a long way in ensuring the customer feels valued and appreciated.
- It May Be the Only Interaction You Have with the Customer
In some cases, the only interaction you will have with a customer is over the phone. This is especially true if you offer delivery or takeout service. Therefore, it is important to make sure that your phone etiquette is top-notch. Even if you never see the customer face-to-face, you still need to make a good impression so that they will continue to do business with you in the future.
While the internet and social media have drastically changed the Pizzeria business, phone etiquette is still an important part of owning a successful business. By following these tips, you can ensure that your pizzeria is providing excellent customer service in person and over the phone.